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Lucky Strike Lanes

  Name: Lucky Strike Lanes  
  Address: 3525 Carson Street  
  City: Torrance  
  State: CA  
  Zip: 90503  
  Phone: (310) 802-7010  
  Lanes: 18  
  Lane Type: Synthetic  
  Pro Shop: Yes  
  Food: Snack Bar  
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Lucky Strike Lanes
How Does Lucky Strike Lanes Rate?
Votes:    3
Lanes: Actual Value is 3Actual Value is 3Actual Value is 3
Food: Actual Value is 3Actual Value is 3Actual Value is 3
Price: Actual Value is 3Actual Value is 3Actual Value is 3
Fun: Actual Value is 3.3Actual Value is 3.3Actual Value is 3.3Actual Value is 3.3
Overall: Actual Value is 3Actual Value is 3Actual Value is 3
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Lucky Strike Lanes Comments - Add your comment
Comment Date: 5/14/2007 Name: Anonymous
I held my duaghter's 8th birthday party at the Lucky Strike in Torrance and had a horrendous customer service experience. First, they had us wait in a line that took 30 minutes to check in (along with EVERYONE else despite having given them my ccard number for a birthday package reservation). Next, by the time me and my guests got to the front of the line they had, of course, run out of most shoes sizes for kids (the bulk of traffic during daylight hrs). When we got to our lanes, the banner scrolling on our monitor read, "Last Call for Alcohol" instead of my daughter's birthday, yeah, all my 7 and 8yo guests wanted to know what Last Call for Alcohol meant? When the waitress finally made her way to us, she wanted to take our order until I explained we had purchased the birthday Strike Zone package to which she expressed confused surprise. Ugh! I found the portly manager who asked me if I had in fact purchased the birthday package, "Of course, why would I have a birthday cake (which they had told me they would refirgerate until ready to cut but didn't) and a table full of presents? To enssure your staff got my requests correclty, I specifically drove over here last night at 8;30 p.m. to confirm everything for my package in person." Yet, the still fouled it up. He gave a half-hearted apology and walked away. When the waitress strolled by again, I asked her to please check my file to find out what specifically it was that I had purhcased. As She walked towards the manager who stood next to the utterly useless hostess. I followed to ensure there was no further confusion. The waitress begins to ask for clarifiction on my behalf when the hostess and the balding manager begin snickering at what she is asking (again, clarification on my behalf) and mock, "She thinks she's getting what?LOL" I then, calmly reply, "I am standing right here." Shock but no apologies. Again utterly useless customer service...and still have the nerve to charge 15% tip automatically to my bill. UGH!

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